Privacy Policy

Introduction

Star City Casino operates starcity-casino-online.com and is committed to protecting the privacy and personal data of every individual who accesses or uses its services. As a data controller, Star City holds a legal obligation to process personal information in a lawful, fair, and transparent manner in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within it.

By registering an account on Star City Casino AU, you acknowledge that you have read and understood this Privacy Policy and that you provide your informed consent to the collection, use, storage, and processing of your personal data as described herein. This consent forms part of the contractual relationship established between you and Star City at the point of registration. If you do not agree with the terms of this policy, you should not register an account or continue using the services available on this platform.

This Privacy Policy applies to all users of Casino Star City, including those who browse the website without registering, those who register accounts, and those who actively participate in gaming activities. The policy is reviewed periodically to ensure it remains current and compliant with all relevant legal and regulatory requirements.

Information We Collect

Star City Casino collects a range of personal data in order to deliver its services lawfully and effectively. The categories of information collected include, but are not limited to, the following:

• Personal identification details such as full legal name, date of birth, residential address, nationality, and gender
• Contact information including email address and telephone number
• Account credentials such as username and encrypted password
• Financial and transactional data including payment method details, deposit and withdrawal history, and account balance records
• Identity verification documents submitted for KYC purposes, such as government-issued identification, proof of address, and source of funds documentation
• Correspondence records, including all communications exchanged with the Star City customer support team via email
• Technical and device data such as IP address, browser type and version, operating system, session duration, pages visited, and geolocation data where applicable
• Behavioural data relating to gaming activity, including wagering patterns, game preferences, session frequency, and responsible gambling interactions
• Anti-money laundering and counter-financing of terrorism screening data generated during mandatory compliance checks

All data collected by Star City Australia is gathered for specified, explicit, and legitimate purposes, and is not processed in a manner that is incompatible with those purposes.

How We Use Your Information

Star City processes personal data for a number of clearly defined purposes. These include:

• Processing and managing your gaming account, including registration, account verification, and ongoing account management
• Facilitating deposits, withdrawals, and all other financial transactions conducted through the platform
• Providing customer support services in response to queries, complaints, or technical issues submitted to [email protected]
• Conducting identity verification in compliance with KYC obligations imposed by Australian gambling regulations
• Carrying out anti-money laundering and counter-financing of terrorism screening as required by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
• Detecting, investigating, and preventing fraudulent activity, unauthorised account access, and other forms of abuse
• Monitoring responsible gambling behaviour and applying safeguards where appropriate, including self-exclusion, deposit limits, and activity alerts
• Improving and personalising the services offered on the Star City platform through analysis of aggregated and anonymised usage data
• Complying with legal, regulatory, and reporting obligations applicable to the operation of an online casino in Australia
• Conducting internal research and analytics to enhance service quality and user experience

Marketing Communication

Star City Casino may use your personal data to send you promotional communications, including information about bonuses, special offers, new game releases, and platform updates. Marketing communications will only be sent to users who have provided explicit consent to receive them, either during the registration process or through subsequent preferences settings within the user account.

You retain the right to withdraw your consent to receive marketing communications at any time. To opt out, you may:

• Use the unsubscribe link provided in any marketing email received from Star City
• Update your communication preferences directly within your account settings on starcity-casino-online.com
• Send a written opt-out request to [email protected]

Withdrawal of consent to receive marketing communications will not affect the lawfulness of any processing that was carried out prior to the withdrawal, nor will it affect the continued processing of your data for non-marketing purposes such as account management and legal compliance. Opt-out requests will be actioned within a reasonable timeframe, and no further marketing correspondence will be sent once the request has been processed.

Obtaining Personal Information

Star City collects personal information through a combination of direct and indirect methods. Direct collection occurs when you voluntarily provide data during the registration process, when updating your account profile, when submitting identity verification documents, or when contacting customer support.

Indirect collection may occur through the following means:

• Automated technical systems that record device and usage data when you access starcity-casino-online.com
• Cookies and similar tracking technologies deployed on the website to analyse user behaviour and maintain session integrity
• Third-party identity verification service providers who return verification outcomes and associated data as part of the KYC process
• Payment processors and financial institutions that confirm transaction details and flag potential anomalies for fraud prevention purposes
• Publicly available sources and licensed data providers used during AML and sanctions screening procedures

Star City is committed to collecting only the minimum amount of personal data necessary to fulfil its legal and operational obligations. Where data is sourced from third parties, appropriate due diligence is undertaken to ensure that the collection and transfer of such data complies with applicable Australian privacy laws.

Data Recipients

Access to personal data collected by Star City is restricted to individuals and entities that have a legitimate need to process that data in connection with the services provided. Internal access is limited to authorised personnel within the Star City group, including compliance officers, customer support staff, finance teams, and senior management where required.

External recipients of personal data may include:

• Licensed payment processors and banking partners responsible for facilitating deposits and withdrawals
• KYC and identity verification service providers engaged to carry out document authentication
• Game software providers and platform technology partners who deliver the gaming content available on the Star City platform
• AML screening and fraud prevention solution providers
• Legal and regulatory authorities in Australia to whom disclosure is required by law
• Auditors, legal advisors, and other professional service providers acting on behalf of Star City

All third parties with whom personal data is shared are required to process that data in accordance with applicable privacy laws and under contractual obligations that mirror the data protection standards upheld by Star City Casino.

Releasing Data to Third Parties

Star City does not sell, rent, or otherwise commercially exploit personal data to unaffiliated third parties. Data is released to third parties only in the following circumstances:

• Where required by Australian law, a court order, or a regulatory authority with jurisdiction over Star City’s operations
• To payment service providers and financial institutions for the purpose of processing transactions initiated by the user
• To game content providers who require session and account data to deliver and verify gameplay outcomes
• To fraud prevention and security services that assist in identifying and mitigating risk to the platform and its users
• In the event of a corporate transaction, such as a merger, acquisition, or restructuring, where personal data may be transferred as part of the business assets, subject to the same data protection obligations

Where data is transferred to parties outside Australia, Star City takes all reasonable steps to ensure that such transfers are conducted in compliance with the requirements of the Privacy Act 1988 (Cth), including ensuring that overseas recipients provide a level of data protection comparable to Australian standards.

Data Retention

Star City retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. In accordance with obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), all customer records and transaction data are retained for a minimum period of seven years.

Following the closure of an account and the expiry of the applicable mandatory retention period, users may exercise their right to erasure by submitting a written request to [email protected]. Star City will assess all such requests in accordance with applicable law and will confirm the outcome of the review within a reasonable timeframe. The right to erasure may be limited in circumstances where the continued retention of data is required to comply with a legal obligation or to establish, exercise, or defend a legal claim.

Security of Your Data

Star City Casino employs a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Secure Sockets Layer encryption and Transport Layer Security protocols applied to all data transmitted between the user’s device and the Star City servers
• Password-protected account access, with users encouraged to create strong, unique credentials and to update them regularly
• Restricted internal access controls ensuring that only authorised personnel can access sensitive personal and financial data
• Regular security assessments, vulnerability testing, and system monitoring conducted to identify and address potential risks
• Secure data storage solutions with appropriate access logging and audit trail functionality

While Star City takes all reasonable precautions to safeguard personal data, no method of electronic transmission or storage is entirely infallible. Users are encouraged to take their own security precautions, including protecting their login credentials and reporting any suspected unauthorised account activity to [email protected] without delay.

Your Rights and Contacting Us

As a user of Star City Casino Australia, you hold a number of rights in relation to your personal data under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. These rights include:

• The right to access the personal data held about you by Star City
• The right to request correction of inaccurate, incomplete, or outdated personal information
• The right to request the deletion of your personal data, subject to applicable retention obligations
• The right to withdraw consent to data processing where processing is based solely on consent
• The right to lodge a complaint with the Office of the Australian Information Commissioner if you believe your privacy rights have been breached

To exercise any of the above rights, or to raise a concern or complaint regarding the handling of your personal data, please contact the Star City data protection team directly by email at [email protected]. Please include sufficient detail to allow your request to be properly identified and processed.

If you are not satisfied with the outcome of a complaint submitted to Star City, you have the right to escalate the matter to the Office of the Australian Information Commissioner, which can be contacted through its official website at oaic.gov.au.

This Privacy Policy was last reviewed and updated to reflect current legal and operational requirements. Star City reserves the right to amend this policy at any time, and users will be notified of material changes via the registered email address associated with their account or through a prominent notice on starcity-casino-online.com.